KNOWLEDGE TRANSFER It is widely acknowledged that knowledge is a critical asset to organizations. Knowledge transfer is a process that allows contractors and employees to share the knowledge they have gained with other individuals throughout an organization. These employees only temporarily conserve important knowledge that belongs to the enterprise as a whole. That knowledge must be shared or returned to others within the organization or it will be lost. Knowledge transfer also requires a conduit that passes important knowledge, information, and practices from contractors to the organization and from one group of individuals to another within an organization. An effective knowledge-transfer process allows organizations to reposition key employees into new areas, all while maintaining established information and practices. This repositioning becomes much more critical when IT project are outsourced.
One of the critical success factors of outsourcing IT projects is the effective transfer of knowledge between the contractor and client team members.
The knowledge transfer will position an INS to where they need to be to operate and maintain the new infrastructure after the ATLAS implementation is completed. It is important to talk at the very beginning about how the how the knowledge will be transferred from the contractor to the INS staff. Contractor is only a temporary resource for INS. INS must retain knowledge from the experience by making provisions for an effective knowledge-transfer process to the internal staff, including IT employees and technology users, before any projects begin. Knowledge transfer objectives must be built into the project plan, such as key technical and user training and assessment to measure achievements, including meetings, documentation, to review what has transpired to date.
One reason that knowledge transfer is so difficult is that risks/issues related to KT have been poorly understood and rarely addressed. In order to have an effective knowledge...