Analyzing Business Process Re-engineering
As already mentioned in the previous paper, the project to be studied is an implementation of a work assignment and tracking system in an IT department in a large sized company. The IT Department before the project was started, had undergone a management change and a reorganization due to corporate cost cutting and restructuring. The previous structure of the IT organization was teams of people that support specific applications in the system, and the business users of a particular application contacted the team assigned to their application for system enhancements and support. There was no system for managing and tracking projects and tasks, and it was left to the managers of each team to handle project prioritization, assignment and tracking.
This structure was changed to a pooled resource structure where IT staff people were grouped by functional areas (such as mainframe support group, PC support group, web applications, etc).
The IT structure was no longer hierarchical and the work was no longer handed down in a top down approach thus creating a need for a systematic way of managing people and tasks to function effectively. The IT department needed a computerized system for managing and tracking projects and tasks to offload the administrative work of the team leaders and managers.
A big part of the project is analyzing the current and the ideal system for assigning, tracking and managing work and tasks. The easy part about it is that its was going to be an IT system for an IT department and the analysts themselves were going to be one of the users. Information gathering was just a matter of going back to their own projects and tasks as to what pertinent information needed to be tracked and processed. The analysts assigned to the...