AOL Kidnapped My Dog

Essay by Anonymous User February 1997

download word file, 3 pages 4.1 1 reviews

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Don't subscribe to AOL! I had no idea what I was getting into. I saw all of those T.V.

commercials about that amazing information superhighway and somehow I got the

impression that AOL was the core of it all. I signed up for the free ten hours on my credit

card and tried it out. At first, it didn't seem so bad so I decided to stay with them for a

few months, maybe longer. That's when all the trouble started.

In their public chat channels everytime I said a word that they considered to be offensive

such as 'sex', 'dog' or 'compuserve' I would get kicked off. At first I didn't know why, I

just figured they were having troubles with their speedy 9600 baud connections. When I

finally figured it out, I sent some e-mail to AOL telling them how displeased I was. About

a month later, after they finally got the mail, I got a reply stating that they didn't care for

my attitude and were deducting $15 from my account for the trouble.

Needless to say, I wasn't too happy with this so I decided I didn't need the internet and

sent some e-mail back, requesting that they cancel my account. Two months later, I was

still getting billed for their service on my Mastercard and it had reached the $9000 mark

so I used my account to call in again and yell at them. Their 9600 baud node was busy so

I had to use one of the six 300 baud nodes. When I logged in I had mail waiting from

them stating that in order for them to close my account, they needed me to print out the

attatched form, complete it and fax it back to their headquarters. It would take a...