Executive SummaryThe purpose of this paper is to develop an understanding of Checkland's Soft Systems Methodology (SSM) and to practice its application to organizational and managerial problem solving. To achieve this purpose, this paper will provide an overview of SMM. This is followed by using SSM to carry out an analysis of the selected organization with a view to recommending developmental changes. And then it comes to a reflective account of the writer's experience of using SSM in above sections and a critical evaluation of SSM. Finally, it reaches the overall conclusion.
The paper has developed an understanding of Checkland's Soft Systems Methodology (SSM) and practiced its application to organizational and managerial problem solving in a selected organization, coupled with a reflective account of the writer's experience of using SSM and a critical evaluation of SSM.
This paper reveals the 7 stages of SSM as well as their respective focus in a brief statement.
It can be seen that SSM is a good tool for understanding of complex problem situations. Through SSM, the objectives of the system can be more complex than a simple goal that is easier to measure and achieve. Systems have missions rather than goals. Understanding is achieved in SSM through debate with the stakeholders.
By applying SSM in an organization called Poliklinik Sran (PS), the entire analysis becomes more understandable. The result shows that PS should develop a Drop In clinic with separate physicians by recruiting more physicians, and educate patient to avoid abusing the system. The last stage reveals how to achieve this solution.
The reflection account indicated the great benefit that the writer of this paper has obtained by studying SSM. In addition, the critical evaluation of SSM reveals the methodology's advantages as well as its disadvantages. Regardless of its disadvantages, SSM is...