Issues and Problems.
Bill Lancaster, president of Black and Decker's Eastern Hemisphere, was facing a difficult problem regarding the implementation of a new performance appraisal system. He had three choices to accept the modified ADP system developed by Anita Lim, manager of Human Resources to implement the ADP system adopted in the U.S. or to continue allowing the different sites to use variations of (MBO) Management by Objective plan.
(ADP) Appraisal Development Plan, also called the 360 degree feedback approach to performance appraisal relies on feedback from peers, subordinates and supervisors as well as a self-appraisal. Interviews with a number of Asian employees indicated that the ADP would not be accepted in the Eastern Hemisphere as it had been in the Western Hemisphere i.e.., United States. Asia's Human Resource Manager Anita Lim, therefore, presented Bill Lancaster with a modified version which lacked the components that made it a 360 degree feedback.
Craig Polito from ADP Digital Marketing Consulting...
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Asia in AD 1, showing the location of the Tocharia...Bill Lancaster needs to make a decision in the near future. His decision needs to incorporate consideration for possible cultural differences as well as consideration for what he believes will bring the changes needed to this part of the Black and Decker Company to work cohesively and have a positive outcome.
Black & Decker Corporation.
Black & Decker has been in operation for almost 90 years. It began with the famous drill with a pistol grip and trigger. Within a few years the company had expanded to Canada, England, Australia, Japan and Russia. By the 1990s, the company had offices in 109 countries and they had sales of $4.9 billion with a net income in excess of $229.6 million. The company has a number of brands that include DeWalt, Price Pfister, Kwikset, Dustbuster and other products. They manufacture small appliances, faucets, portable tools, large set industrial tools and a...