A

PROJECT REPORT

ON

"CUSTOMER RELATIONSHIP MANAGEMENT"

IN

"SHREE ENERGY BUILDCON PVT LTD."

Project report submitted to Guru Gobind Singh Indraprastha University, Delhi in partial fulfillment for the award of the degree of BACHELOR OF BUSINESS ADMINISTRATION

Ideal Institute of Management & Technology & School of Law

16X, Karkardooma Institutional Area

(Near Telephone Exchange)

Delhi-110092

SUBMITTED TO: SUBMITTED BY:

Mrs. Anshika Rajvashi Arihant Sipani

BBA GEN V

03713401711

Acknowledgement

The entire journey from the very idea of this project to reality would not have been possible without the guidance and support of many experienced people and also my colleagues and near ones. Thus I take this opportunity to thank all of them.

I am deeply indebted to my project guide Mr. Ashok Sancheti for his guidance and support that was indispensable for the completion of this project.

I would also like to thank all those experienced people who helped me to gain knowledge regarding various issues carried out by the customer relationship manager Mr.

Shyam Kumar in SHREE ENERGY BUILDCON PVT LTD & my assistant professor Mrs. Anshika Rajvashi.

Last, but not the least I would like to thank my friends and near ones for their valuable guidance and constant encouragement at every stage from formulation of the proposal to final drafting of the report.

Arihant Sipani

BBA GEN V

03713401711

Certificate

This is to Certify that the project report on "Customer Relationship Management" is a bona fide work carried out by Arihant Sipani, a student of Ideal Institute Of Management And Technology. It is submitted in the partial fulfillment of the requirement for the award of the Degree of BBA under our guidance and direction.

To the best of our knowledge, it is an original piece of work.

Mrs. Anshika Rajvanshi

EXECUTIVE SUMMARY

Shree Energy Buildcon...