Business Management - Kaizen And Six Sigma

Essay by roykeaneCollege, UndergraduateC, February 2009

download word file, 10 pages 0.0

Our team of consultants has adopted the "KAIZEN" and "SIX SIGMA" approaches in our observation and recommendations towards developing a more effective and efficient system for the operation of the organization.

KAIZEN means continuing improvement in personal life, home life, and working life. It involves everyone - managers and workers alike.

It is through Kaizen that the processes, which bring forth or sustain the product, are made more competitive. If customer satisfaction (the larger the better) and cost (the least the better) are chosen as the primary quality characteristics, then the focus of workplace Kaizen is to improve value, and hence competitive advantage. A measure must exist by which improvement can be quantified.

Based on an ISO 9000 Series robust fundamental system, 6 Sigma means Kaizen (gradual progressiveness in improving).

SIX SIGMA represents both

Systematic Improvement Process by Total Quality and

Quantified Process Improvement Methodology

It is an extension of the Total Quality Improvement Process.

It contains the core values and concepts of the Malcolm Baldrige Total Quality Awards;

Customer-Driven Quality

Strong Leadership

Continuous Improvement

Employee Participation (Teamwork)

The BENEFITS of 6 Sigma techniques to improve product and process performance are:

Improve Quality & Customer Satisfaction

Increase Productivity

Increase PROFITS.

Below are issues highlighted and our team's recommendations.

ISSUES

RECOMMENDATIONS

Re-structuring

Functional / Operational

Organization Structure

Out-sourcing of non-essential (support activities)

Consolidation of operational activities

Removal of redundant position / level

IT to enhance communication

Empowerment to succeed

Organization Climate

Rewards System

Performance Management System

Creation and maintenance of organization climate

Improvement Cycle

3) Training & Development

CREST Program

Awareness Program

4) Labour Management Relation

Events Calendar

ISSUE : OPERATIONAL / FUNCTIONAL RE-STRUCTURING

What is the effect/impact if the Engineering Services and Catering Operation is not provided within?

There will be a non-significant loss in revenue...