Alarm & Security Technologies, Inc. (AST) is a small residential and commercial technology firm located in Covington, Louisiana. AST specializes in the sales and installation of security, surveillance, and audio products and services. The demands of consumers in this industry have severely changed due to the aftermath of Hurricane Katrina. A significant number of the available job force has left the area or has been displaced. The dilemma that AST faces is that the employees that are currently employed within the organization know that they are in high demand and have adopted an attitude that they are irreplaceable. The amount of time to complete a specific job post-Katrina has increased significantly when compared to pre-Katrina times. AST wants to implement measures to bring hours of labor on the job back to pre-storm levels.
Constructs of the Problem
When evaluating this problem AST must adhere to the Scientific Method which is based on sound reasoning.
Manager's alike practice thinking habits that reflect sound reasoning-finding correct premises, testing the connections between their facts and assumptions, making claims based on adequate evidence (Cooper & Schindler, 2006). AST must find reasons to show that the installers are taking longer to complete jobs than they were in pre-Katrina times. AST wants to complete projects in less time so that they are able to collect monies that the consumer has agreed to pay based on sales closed.
Definition of Constructs
AST must use empirical research to realize how to reduce the time that installers are on the job. Empirical testing or empiricism is said "to denote observations and propositions based on sensory experience and/or derived from such experience by methods of inductive logic, including mathematics and statistics (Cooper & Schindler, 2006)." AST has to implement policy to efficiently decrease the amount of time an...