Reinventing the Wheel at Apex Door Company.
The central problem is that Jim Delaney, president of the Apex Door Company,
cannot get his employees to do specific tasks without messing up. The causes of
the central problem are that when employees don't understand something they
improvise on their own without asking a supervisor. Other causes to the central
problem are that none of the jobs have training manuals, and their job descriptions
are out of date. Also all training for new employees is done all on the job, by
employees that are leaving or sometimes by an employee who has occassionaly
filled in for the job in the past. The training is all relatively the same for all the jobs
throught the company. Alternative solutions are that each job have a training
manual, and that new up to date job descriptions be written. Also a new training
program be made where each job will have a senior member who is extremely
knowledgable in that specific area train new employees.
are that all the steps listed above, new
and a new training program be implemented into the company to make sure that
each employee fully understand their job.