Citigroup Leadership or Lack of

Essay by tizzy65University, Master'sA, October 2014

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Citigroup Leadership Or Lack There Of


Leadership and Organizational Behavior


Matasha Murrell-Jones



Citi is the world's leading global financial services company; it has approximately 200 million customers and does business in more than 160 countries and jurisdictions. Citi has thirteen brands which include Citi, Citibank, CitiFinancial, OneMain Financial, CitiMortgage, Citi Capital Advisors, Citi Cards, Citi Private Bank, Citi Institutional Clients Group, Citi Investment Research, Citi Microfinance, Banamex, and Women & Co.; through these brands Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services to include consumer banking and credit, corporate and investment banking, securities brokerage, transaction services as well as wealth management.

Citi's Mission Statement is simple it states. "Citi works tirelessly to server individuals, communities, institutions and nations. With 200 years of experience meeting the world's toughest challenges and seizing its greatest opportunities, we strive to create the best outcome for our clients and customers with financial solutions that are simple, creative and responsible.

An institution connecting over 1,000 cities, 160 countries and millions of people, we are your global bank, we are Citi."

Although Citi is leading in what it does it there are pros and cons to working for them, there are various benefits packages to choose from to ensure that you are getting the best health insurance for your money, 5-star recognition for a job well done or a Galaxy of thanks for just a pat on the back, paid vacation includes 17 days for non-executives and 6 sick days (this became an issue quickly).

Some cons to working in Citi's call center are you are chained to your desk, your time off the phones is monitored, quality then chooses about 5 out of the...