The Communication process can be defined as the sending and receiving of information between two people. The communication process includes the source, encoding, the message, the channel, decoding, the receiver, and feedback (Robins, 2003). There are three forms of communication: verbal, nonverbal, and written. In order to communicate effectively, all individuals within an organization should understand the communication process.
When comparing the communication process of my company, Chenega Security and Protection Services, to the communication process models within the text it becomes depressingly clear that my organization does not communicate like any models in the text. To be impartial I shall first go over what the communication process should be at our company, then compare it to what the process is.
For starters, with working in a federal contract for the Department of Defense it is tremendously important to ensure everything that is done on a daily basis is within the guidelines of the contract.
This is where communication becomes crucial in daily business. To begin, everything that we as security employees are authorized to do are in a Standard Operating Procedures, SOP for short. Therefore, any deviation from the policy for special occasions such as a military ceremony or special visitors entering the installation for those special events are put on a per-approved list for our company to have at the access control points (ACPs). However, there are numerous occasions where military individuals of high rank from different branches of the military visit where I work and they are not on a pre-approved list. Our SOP says that there shall be no exception to this policy unless otherwise directed in writing to do so. Since the policies and procedures are in "black and white" there should be no problem in processing these visitors right? Wrong.
Typically what happens...