Communication is a social factor which is a part of our everyday life that occurs whether we intend to or not. Every individual has a particular style of communicating. These styles include both verbal and non-verbal approaches, except in unfortunate circumstances where a person is literally incapable of verbally communicating (Ball, 2011). With so many styles of communication and several different personalities, it is easy to have discrepancies and misunderstandings that result in communication. These products of poor communication create tension and hostility that could result in severed relationships and uncompleted goals. Poor communication can be fatal to the success of a business or organization. Good communication ensures individuals know what is expected of them and ensures coordination within the organization. At the root of a large number of organizational problems is poor communication (Tannen, 2009). Effective communication is an essential component of organizational success.
For these reasons, it is crucial for a manager to possess both effective verbal and non-verbal communication skills with his or her employees.
To be effective in verbal communication, a manager must first be aware of communication barriers before approaching an employee. Communication barriers are disadvantages of verbally communicating, such as noise, hearsay, and a choice of words, assumptions, and stereotyping, that can further contribute to misunderstandings. A manager's responsibilities should include the ability to recognize these barriers and ensure that they are not included in the communication process.
A manager should be willing to listen to his/her employees' aspects of the issue in question. Skill in communication involves specific strengths involving listening skills (Wertheim, n.d). A skillful listener is aware of the potential for defensiveness and makes needed adjustment (Wertheim). The manager needs to avoid assumptions of the employee based...