Compare and contrast
2.1. Transformation model: although all operations conform to the general input-transformation-output model, there are differences between different operations.
2.1.1 Inputs to the transformation process
a. Transformed resources: the resources that are treated, transformed or converted .
Executive Holloware": the transformed resources are the raw materials. The company uses some metals such as pewter and stainless steel to product top quality hollowware.
I will phone you back: the Oilpartz Ltd. Produce some components, so the transformed resources are raw materials, too.
London zoo: in this case the transformed resources are passengers and tourists.
b. Transforming resources: the resources that act upon the transformed resources .
Executive Holloware: its transforming resources consist mainly of buildings, machinery.labour, and technology.
I will phone you back: the transforming resources are buildings, machinery, labour, machinists and technology.
London zoo: the transforming resources are the facilities in the park and the staff of the zoo.
2.1.2 transformation process
Executive Holloware: materials processing
I will phone you back: materials processing
London zoo: customer processing
2.1.3 Outputs from the transformation process
a. Tangibility: usually products are tangible. you can physically touch them. Services are intangible. You cannot touch them.
Executive Holloware: tangible;
I will phone you back: tangible;
London zoo: intangible.
b. Storability: products can be stored; services are non-storable.
Executive Holloware: storable
I will phone you back: storable
.London zoo: non-storable
c. Transportability: goods can be transported. However, the intangible services are difficult to transport.
Executive Holloware: transportable
I will phone you back: transportable
London zoo: no transportable
d. Simultaneity: products are always produced prior to the customer receiving them . In the other hand, services are often produced simultaneously with their consumption.
Executive Holloware: non-simultaneous
I will phone you back: non-simultaneous
London zoo: simultaneous