Table of Contents
Table of Contents
11.0 Introduction Ã¯Â¿Â½
22.0 The Principles of Conflict Management Ã¯Â¿Â½
2 2. 1 Conflict Ã¯Â¿Â½
22.2 Sources of Conflict Ã¯Â¿Â½
32.3 Levels of Conflict Ã¯Â¿Â½
32.4 Desirability of organisational conflict Ã¯Â¿Â½
32.5 Undesirability of organizational conflict Ã¯Â¿Â½
42.6 Coping with Conflict Ã¯Â¿Â½
62.6 Conflict Management Styles Explained Ã¯Â¿Â½
82.7 Conflict Management Styles Compared Ã¯Â¿Â½
103.0 Action Plan Outcomes & Measures of Achievement Ã¯Â¿Â½
113.1 Workplace Conflict Example Ã¯Â¿Â½
113.2 Workplace Conflict Solution Ã¯Â¿Â½
123.3 Personal Conflict Ã¯Â¿Â½
123.4 Learning Contract Outcomes Ã¯Â¿Â½
144.0 Conclusion Ã¯Â¿Â½
155.0 List of References Ã¯Â¿Â½
16Appendix A Ã¯Â¿Â½
Conflict may be defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Conflict in organisations is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to non-productive results, or conflict can be beneficially resolved and lead to quality final products.
Therefore, learning to manage conflict is integral to a high-performance organisation. Although very few people go looking for conflict, more often than not, conflict results because of miscommunication between people with regard to their needs, ideas, beliefs, goals, or values. Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of non-productive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.
The following paper describes the main sources of conflict, the levels of conflict, how conflicts can be beneficial for an organisation and the various conflict management strategies in place to resolve conflicts. The paper also highlights the Learning Contract outcomes and measures its effectiveness as corresponding to personal and professional development.