Conflict Resolution Ã¯Â¿Â½ PAGE \* MERGEFORMAT Ã¯Â¿Â½1Ã¯Â¿Â½
Running head: CONFLICT RESOLUTION
June 20, 2011
Table of Contents
3Conflict Resolution Ã¯Â¿Â½
McShane and Von Glinow (2008, p. 324), states that "language is the most obvious cross-cultural communication challenge. Words are easily misunderstood in verbal communication either because the receiver has a limited vocabulary or because the sender's accent distorts the usual sound of some words." Leaders require better conflict management skills because multiple cross-cultural situations in which employees with diverse cultural backgrounds may arise and lead to conflicting situations. What appears to be a correct solution for one may not be the same for another due to greater miscommunication and misunderstanding. Conflict can have a harmful effect on teams if it is left unmanaged so it is important to have leaders that can manage disagreements. Knowledge of conflict resolution strategies by leaders can be crucial to the success of culturally diverse teams.
Consequently, it is important for leaders to have better conflict management skills because problems in culturally diverse teams will be useful in different situations. It is important for leaders to have an understanding of the conflict cycle, and how to implement the conflict management skills while understanding others conflict management styles. This paper covers three alternative dispute resolution (ADR) techniques that can be used for reducing the risk of conflict. Additionally, four companies were benchmarked to determine how ADR techniques are used for conflict resolution.
The first ADR technique, "facilitation", stated by the EEOC (2011, para VIII-C), "involves the use of techniques to improve the flow of information in a meeting between parties to a dispute." The facilitator usually meets with both parties of the dispute at the same time. To...