Conflict Management Styles
Johnson and Johnson as a whole has a very strong and distinct value system that is enforced by a one page Credo that hangs on the walls throughout all of our companies. The Credo states "We are responsible to our employees, the men and women who work with us throughout the world. Everyone must be considered as an individual.
We must respect their dignity and recognize their merit. They must have a sense of security in their jobs. Compensation must be fair and adequate, and working conditions clean, orderly and safe. We must be mindful of ways to help our employees fulfill
their family responsibilities. Employees must feel free to make suggestions and complaints." These values are supposed to be enforced by every employee and manager in our organization.
Unfortunately due to a recent restructuring of company, many of these values have seemed to be lost. One part of the lost value system that appears to be having the most effect on the moral of the employees is the equity theory.
Everyone who works in a technical position for my company had to pass a test to be hired as a Process tech. The restructuring has moved about 200 of those employees to a lower paid non-technical position. Technical people have a hard time doing medial tasks, especially when they were recently pulled from their jobs to do them. The people with seniority kept their jobs regardless of how much they knew or how hard they worked. That has created a situation where the personnel that were moved don't care to do any job for this company at the best of their ability because it doesn't seem to get you anywhere.
The lack of communication is another big part of the disappointment that employees have with their...