University of PhoenixManagement: Theory, Practice, and ApplicationMGT/330October 03, 2007Control systems are put in place to guide employees and management towards the organizations goals. Management control is to ensure that the organization achieves its goals and objections. Management can implement controls before an activity commences, while the activity is going on, or after the activity has been completed. The first type is called feedforward control, the second is concurrent control, and the last is feedback control.
Strategic Planning ProcessAt Wal-mart, Mr. Sam's business philosophy and culture was imbedded into all his stores as well as the e-commerce. One business philosophy is called "The Sam's rules for building Business". These rules are commit to your business, share your profits to all your associates and treat them as partners, motivate your partners, communicate everything you possibly can to your partners, appreciate everything your associates do for the business, celebrate your success, listen to everyone in your company, exceed your customers' expectations, control your expenses better than your competition, and swim upstream.
All of these rules are identified as the "Feed Forward Control". Mr. Sam believed that this philosophy is what will make the associates that work for him satisfied thus imbedding this philosophy and passing it to others such as the customers, vendors and suppliers.
Each employee of Wal-mart receives classroom training prior to working at the store. In this training, you are taught about the (Three basic beliefs), which is respect the individual, service to our customer, and strive for excellence, (The ten-foot rule), which is to promise that whenever an associate comes within 10 feet of a customer, they will look him/her in the eye, greet them, and ask them if you can help them, (The sun down rule), which is to strive to answer request by the close of business...