I. Problem Identification
Faith Community Hospital has two main problems that need to be addressed. The first is the increased costs associated with normal operations. The second is the inconsistency with which the staff and partners interpret and follow the hospital's policies and procedures. These two problems are snowballing into areas that are intertwined by nature. They cross boundaries into finance, ethics, employee morale, and partner relations.
II. Criteria, Goal, and Objective Definition
To address the first problem of increased costs, the hospital's basic business structure needs to be reviewed. Faith Community Hospital is a non-profit hospital that serves the community. It has a Board of Directors that assists in major business decisions. Although they are a non-profit, they still have to meet their basic financial obligations to keep their business operating. The healthcare industry is one of the best areas to be involved with because they do not experience normal economy-driven peaks and valleys.
To that end, they cannot predict who is going to get sick and they cannot will those people to get sick in order to meet their bottom line. There are several costs that are fixed and the hospital has no control over this fact. Key players in this decision will be the CEO, Financial Analyst, and Executive Assistant.
The second problem that Faith Community Hospital faces is their organizational policies and the varying degrees of interpretation by staff, doctors, and partners. Their current mission is:
"With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values."
They are seeing the fact that it is open to interpretation and...