As the globalization invades our daily activities in present times, individual activities
start to become interrelated across boundaries. Different people might have different backgrounds and their culture that they were brought up around could affect their behavior. Culture is the invisible backbones to our societal body. The purpose of this paper is to identify what a culture is and the Citigroup organization's culture as it relates to communication, organizational diversity, and dress attire and language.
Culture is defined as "the totality of socially transmitted behavior patterns, arts, beliefs, institutions, and all other products of human work and thought" (1993). Culture builds up a particular society's behavior. Business organizations, like social systems require a fast and effective communication system process in order to successfully reach their targets. In the Citigroup organization, the business culture is subjective to the behavior of each individual employee. The business tends to "overemphasize internal causes and underemphasize external causes" (Schermerhorn, 2003, pg.
Communication in the workplace is vital. It is the foundation for success.
According to Tannen, "every time we open our mouths to speak, we are talking with a leap of faith--faith that what we say will be understood by our listeners more or less as we meant it" (1994). Poor communication can be fatal to the success of a business or organization. "Good communication ensures individuals know what is expected of them and ensures coordination within the organization" (Ball, 2003).
Communication within the Citigroup organization is effective majority of the time. Anytime a change in policy is communicated, a CIB (Change in business) newsletter is sent out to the management staff to communicate with their teams. The employees are given advance notice and trained on how the information should be communicated to the customers. Communication can be improved on the manager to...