Can you imagine a world without conflict? How do we mange conflict so the organization and personnel don't suffer? Can we actually benefit from conflict? Conflict is expected as long there are people with differing backgrounds, needs, values and priorities. Webster defines conflict as; a: fight, battle or war: competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interests, or persons) b: mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands c: the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction (Webster). Nursing brings new meaning to conflict. Nurses are asked to work longer hours and still manage their home affairs. This paper will address common factors, some ways of handling conflict and some resolutions.
Is conflict good or bad? The answer is yes and yes. Don't be confused by this illogical or impossible answer.
Like so many areas in management, there is not clear cut answer because we are not dealing in absolutes. Conflict has many variables because we are dealing with the greatest variable of all...human beings. We can't say conflict is either good or bad; it's the individual's reaction to conflict that determines this. People reactions to conflict are different. It can cause nurses to work harder or slower.
What do you think causes conflict? Let's look at some common factors of conflict as it relates to nursing:
Role Conflict. This happens when two people have the same or related responsibilities. Nurses that work with patients' regularly don't want to give up control.
Communication conflict. Failing to discuss problems with each other can lead to problems with communication. Communication is a two-way street. If one person is unclear that equals drama. Has something you said ever...