Counseling is the means by which one person helps another through purposeful conversation. Counselling is a process in which two people meet to explore personal problems and to identify solutions. Counseling is a process through which one person helps another by purposeful conversation in an understanding atmosphere. It seeks to establish a helping relationship in which the one counseled can express their thoughts and feelings in such a way as to clarify their own situation, come to terms with some new experience, see their difficulty more objectively, and so face their problem with less anxiety and tension.
Counselling attempts to correct performance through face-to-face communication and problem solving. Counselling is one of three important tools a supervisor can use to improve employee performance and behaviors. Employee counsellng is defined as a discussion between the supervisor and the employee about the real or perceived performance deficiency or job-related behaviors
Verbal Counselling: Verbal counseling sessions may take place between employees and supervisors in situations that are deemed less serious in nature.
Every effort to determine and resolve the cause of the problem should be made. At the same time, however, it should be specifically stated that the employee is receiving a formal warning. Documentation of the verbal counseling should be made and maintained in departmental files for verbal counseling sessions.
Written Counseling: Written counseling sessions take place between a supervisor and an employee when the behavior of the employee: is a repeated violation and verbal counseling has been administered; hinders the progress of the department in which the employee works; or hampers the progress of the University. Written warnings should be documented on a Corrective Counseling Form (available from the forms section of the Human Resources website). Copies of all written warnings should be distributed as follows: one copy to the employee,