Introduction
Hong Kong people have become more health-conscious in the past decade. In 2003, the SARS epidemic in Hong Kong had cruelly taken away the lives of 300 people and left us with traumatic experiences. After such a painful lesson, people have realised the vulnerability of life and the importance of health. Their consumption on healthy products has surged considerably as a result. In order to explore the lucrative market of healthy products, I have chosen Hung Fook Tong ( HFT) for my analysis assignment. Found in 1986, HFT is a large herbal tea enterprise with chain stores, manufactories of health products and bottled herbal drinks. It is determined to devote itself to the search for a perfectly natural path to health for the benefits of mankind and to hand down the fine tradition of Chinese herbal application.
Coincidentally, one of my friends had previously worked at HFT during summer vacation.
English: A 12 segment panoramic image of the Hong ...
English: Full view of Kowloon and Hong Kong
Herbal teaIn order to carry out a thorough analysis of HFT and the Chinese herbal drink, my friend has kindly arranged an interview for me with the marketing manager, Mr. Ricky Wong.
However, before we process further, let us see what does a typical customer mean. A typical customer is someone who makes use of the paid products of an individual or organisation. This is typically through purchasing or renting goods or services. They are someone who frequented a particular shop, who made it a habit to purchase goods of the sort the shop sold there rather than elsewhere, and with whom the shopkeeper had to maintain a relationship to keep his or her "custom", meaning expected purchases in the future. The shopkeeper remembered the sizes and preferences of his or her customers.
Types of typical customers
Typical customers can be classified into two main groups: internal and external. Internal...