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Running head: THE EXAMINATION OF TQM IN VARIOUS SECTORS
The Examination of TQM in Various Sectors
Tiffany Nicole Jackson
University of Phoenix
Quality Management and Productivity
MKT/449
Marshall S. Brown
25 October 2007
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The Examination of TQM in Various Sectors
The American Red Cross (ARC), representing the nonprofit sector, the Internal Revenue Service (IRS), representing the service sector, and the Chicago Transit Authority (CTA), representing the service sector, are widely known organizations. They all have rich histories spanning decades, even centuries. We will take a brief look at their history, mission, strategic goals, and the importance of each organization's leadership in relation to quality. The value of quality in relationship to customer satisfaction and a description of the need for customer driven quality will be explained. A comparison matrix will explain the differences between strategic roles of TQM within each organization from each sector.
Exterior of the Internal Revenue Service office in...
"French mutilé fitted with a mask by Mrs. Anna Co...
"French mutilé before being fitted with a mask by...The American Red Cross, founded by Clara Barton on May 21, 1881, in Washington, D.C., is a member of one of the largest humanitarian networks in the world, known as International Federation of Red Cross and Red Crescent Societies, which was founded in 1919 (American Red Cross [ARC], 2007). The ARC, in conjunction with the International Federation of Red Cross and Red Crescent Societies, follows seven fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. Each Red Cross and Red Crescent organization are independent, but have the same mission, "to help those who suffer, without discrimination whether it be during conflict, in response to natural or man-made disasters, or to alleviate the suffering brought by conditions of chronic poverty (American Red Cross [ARC], 2007)."
The American Red Cross is a totally volunteer-led organization. They supported financially by voluntary public contributions and cost-reimbursement charges.