Problem Solution: Global Communications
Global Communications will become the World's Most Respected Leader in the telecommunications industry by providing extraordinary customer service globally and the best high-tech products and services.
Global Communication Issues
Communication gaps with leadership, employees and the union.
Language barriers with outsourcing to India and Ireland
Improved profits through cost saving measures.
Improved employee and union relationships.
New products and services by partnering with wireless and satellite providers.
Increased market share.
Seen as a leader in the industry Globally.
Implement a no lay-off policy.
Partner with other companies to increase their customer service.
Global Communications is to outsource to increase their customer service internationally.
Implementing the Solution
Within the 1st year
Increase marketing and sales - Chief Marketing and Financial Officer
Open outsourcing sites in India and Ireland.
Within three years
No lay-off policy created.
New Salary and Benefits package.
(Both handled by Chief Human Resource Officer.)
Evaluating the Results
Financial Data Reports
Employee Engagement Surveys
Customer Satisfaction Surveys
Global Communications is firm about meeting their end-state goals. They have realized the obligations they have to the stakeholders, management and employees. Improved employee morale, increase in revenue and profits, being on top of the market and increasing their customer service internationally will be reaffirmed by the audits and financial reports.