Harley-Davidson Motor Company: Enterprise Software Selection

Essay by dmahaurUniversity, Master'sA+, February 2005

download word file, 3 pages 2.7

1. Consider Exhibit 10 on page 22 of the case; does it include the factors you consider most important in the selection process? Which factors would you be inclined to weight most heavily?

Quantitative Criteria

1. Design and Foundation

2. Request Definition

3. Documentation

4. Receiving

5. Supply Management

6. Project Tracking

7. Miscellaneous

8. Interfaces

9. Training

10. Other

Yes. It does include the factors which we consider most important.

Out of these factors, Supply Management, Project Tracking and Receiving are the core functionalities which are anyway required. Design and Foundation, Documentation and Request Definition are the supporting requirements which add value and enhance the quality of service or functionality.

Thus our group would like to divide the whole list of quantitative factors into 4 separate groups:

Group 1: Core Functionality

Receiving, Supply Management, Project Tracking

Group 2: Supporting Functionality

Training, Interfaces

Group 3: Value adding functionalities

Documentation, Design and Foundation, Request Definition

Group 4: Others

Miscellaneous, Other

Enhancement

We would also like to add some more factors viz:

Group 1: Core Functionality

Receiving, Supply Management, Project Tracking, Customer Relationships, Business Intelligence

Group 2: Supporting Functionality

Training, Interfaces, Real time support

Group 3: Value adding functionalities

Documentation, Design and Foundation, Request Definition, User Friendliness, Knowledge Management

Group 4: Others

Miscellaneous, Other

Qualitative Criteria

1. Long term relationship potential

2. Research and Development

3. Training approach

4. Implementation/Education/Change Management Methodology

5. Understanding Harley?s requirement

6. Enabling the SMS

7. Out of the box fit

8. Financial Viability

9. Cost

10. Technical Support Offerings

11. Overall functionality

12. Number of partners included in Solution Proposal

13. Architecture Compatibility

14. Platform Portability

15. Web functionality ?to go?

16. Manufacturing Experience

This list too covers the most important factors.

Dividing this list into groups:

Group 1: Relationship and Understanding

Long term relationship potential,