Hotel Pantex Brasov

Essay by ioanabarbuUniversity, Bachelor'sA, April 2014

download word file, 12 pages 0.0


I have chosen to focus my attention upon the Pantex Hotel from Brasov, which is a new and elegant building located near the Tampa Mountain , on Dobrogeanu Gherea Street , and a great opportunity for visiting and discovering the city of Brasov, due to the fact that its placement is near the old center of the town. The 3* hotel offers 36 classy rooms with modern bathrooms , a conference room and a bar with a spectacular panoramic view of the old center of Brasov.

Being easily accessible and having its own parking lot, the Pantex Hotel is excellent for both business travelers and leisure travelers who want to visit the city and its surroundings, such as Poiana Brasov, Bran , Rasnov , Predeal or Sinaia. Other facilities which the hotel offers are an elevator , special means of acces for disabled persons, full reception availability , fax , daily newspapers , touristic guidance , hairdryer in each room , minibar , direct-acces telephone , cable TV , and wireless/cable internet.

Alexandru Vacar, the person who agreed to give me an interview, has been working as a receptionist at Pantex Hotel since eight months ago . Before receiving this job , he worked as a bellboy at Aro Palace for around one year. He took a Front Desk course at "Casa Brasoveana" , where he learnt the basic principles of being a receptionist : how to communicate with the guests , how to register them , how to manually invoice(thus ,without a computer software) , how to handle difficult customers and how to cooperate and communicate efficiently with the other departments of the hotel. He successfully graduated this course and earned a diploma, which certifies his speciality.

Also , before becoming a...