Huffman Trucking was founded in 1936. Mr. Huffman started his business with a single tractor trailer and is now a national transportation company. Huffman Trucking continued to grow from internal sales and of five Eastern regional carriers. The companyÃÂs corporate offices and service center is located in Cleveland, Ohio and has three hubs located in Los Angeles, California, St. Louis, Missouri, and Bayonne, New Jersey. Installed at each location are various telephony systems that handle the communication needs of the company. For the purposes of this paper is to identify the companyÃÂs current telephony network.
After an intense review of the companyÃÂs network design it is known that the company uses both analog and digital telephony communication system. The Los Angeles and Bayonee hubs appear to use a Plain Old Telephone Service (POTS) system and Private Branch Exchange (PBX). These systems seem to be installed on their respective networks. These two locations are using PBX systems with intercom.
These systems donÃÂt have the capabilities of Voice Mail and Caller ID. At the plant in Los Angeles it appears to be utilizing Nortel Digital Phone System or Voice over Internet protocol (VOIP). At the Cleveland and St. Louis locations the company has an Avaya Digital Phone system installed on each of its network.
A PBX is a private telephone network used within an enterprise. PBX is normally used by medium-sized and larger companies because it is cheaper than connecting individual phone lines to every telephone within the company. Another benefit of PBX is that it is easier to call somebody within a PBX network because all you need to dial is 4 digits versus 7 digits. The users of the PBX must share a certain number of outside lines for making external phone calls.
The Nortel Digital Phone System and...