Ikea Case Study Questions

Essay by 6stringsterUniversity, Master's March 2010

download word file, 7 pages 0.0

MKT 4001




Dr. Ian Michael




Word count - approx. 1700 WORDS

Question 1

Develop a profile of the typical ikea customer. To what extent does this profile vary across countries?

Ikea has managed to create an unbeatable atmosphere throughout each and every store they have opened world-wide. Paying attention to every little detail from beddings to photo frames, it gives visitors a sense of being at home regardless of their cultural or ethnic background. Every single display at Ikea instigates the feeling to push forward and see more, this is because the company focuses completely on the customer. A person can walk into the store without the intent of spending and walks out buying something at the end. The customers that shop from Ikea can be divided into many categories, and this can be based on a lot of different typologies too.

There can be casual customers, who decide to do some small accessory shopping, there can be people who visit the store to eat at the restaurant, The typical Ikea customer can range from low to upper-middleclass, usually young couples or families. They can be first time home owners or movers. And they can be of diverse cultures, in places such as Dubai, where population is vastly diversified, you can find a lot of different people having the same buying behavior at Ikea. This profile can differ across different countries in a variety of ways, there can be economical factors, or demographic factor and it can also depend on the level of disposable income the middleclass people have. For example, China is the Largest supplier of Ikea products in the world, and a typical Chinese Ikea customer earns about Yen 3,300($399)per month the national average is...