The Impact of Email Integration in the Business Process 7
August 30th, 2014
The intended purpose of this research is to lay down foundations ground of possible further studies that addresses and assesses the impact ICT (Internet and Communication Technology) has had on the development of business process. This paper focuses on the integration of email as one of many communication tools currently made available by the fast developing ICT industry in the daily business operations.
The Impact of Email Integration in the Business Process
Email has made a significant impact on today's business, substantially increasing its value over other forms of communications. Business managers have come to recognize email as one of the necessary tools that are worth investing in their organizations. As most people acknowledge, Email is a significant enhancement introduced as a result of the recent technology development, it has proved to be more convenient than all other legacy ones such as, face-to-face meetings, memos, letters, newspapers ads, telex machines, facsimiles and telephone systems.
Emails allow for more immediate, timely, precise, accurate and clear communication methods, as well as its ability to cater for all types of rich-multimedia attachments to include within the same message. It is worth mentioning that Email has reduced the extensive use of paper, resulting in an effective participation in saving the resources of the planet. It is certainly an Eco-friendly participant in the system. Perry says, "the total mail volume - the letters, advertising and packages that form the core of Canada Post's business - has declined about 17 percent over the past five years, from 11.6 billion pieces in 1994-95 to 9.6 billion pieces in 1998-99." (1999,