This is a case study about the Sheenco - a large contract cleaning company, in which three management literatures are studied to analyse and develop the problems in Sheenco. In this case study, the performance can be considered as a function of ability and motivation. As a result, the importance of employee motivation is recognised, and the factors about the motivation are addressed. Also, because all employee work in groups, how to manage the groups is discussed. Finally, some recommendations for overcoming the problems at the cleaning company are suggested.
Improving performance is one of the most important issues facing companies today. According to the individual performance equation (Wood, et al. 2004), the performance can be viewed as the result of the personal attributes of individuals, the work effort they make, and the organisational support they receive. As a result, the performance can be considered as a function of ability and motivation.
Ability in turn depends on education, experience and training and its improvement is a slow and long process. On the other hand, motivation can be improved quickly. The job of a manager in the workplace is to get things done through employees. To do this, the manager should be able to motivate employees. Therefore, it is important for the managers to understand the need for development and motivation. Moreover, the cleaning company is special because all the staffs work in separate groups. How to build effective work team is important. This report discusses the performance problem in Sheenco - a large contract cleaning company, tries to find the ways to overcome these problems, and finally attempts to offer a useful framework for understanding the motivations and emotions of employees as well as the attitudes of management in a cleaning company.
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