Paula C. Price
Attitudes can have a significant effect on the behavior of a person at work.
In the world of work we are concerned with attitudes toward supervision, pay,
benefits, promotion or anything that might trigger positive or negative reactions.
Employee satisfaction and attitudes represent one of the key areas of measuring
Worker attitudes are tendencies to react in a favorable or unfavorable way
toward objects, people, or events, generated by mind-set toward supervision,
pay, benefits, promotion, or anything that might trigger positive or negative
reactions. As a result, employee satisfaction and attitudes represent one of the
key areas for measuring organizational effectiveness, workplace environment,
job satisfaction. Attitudes reflect a person's likes and dislikes toward other
persons, objects, events, and activities in their environment. It makes sense to
study and know about attitudes because strong attitudes will very likely affect a
person's behavior. Because of the importance of the links of task, contextual,
and ethical performance with important measures of organizational
effectiveness, one of the key goals of managers should be to create linkages
between employee performance and their satisfaction.
However, it is not always
easy to change a person's attitudes about their work. The reason is that attitudes
toward work may be only one important aspect of the person's structure of
attitudes. They might be linked strongly to other important ones, making them
deeply embedded, and thereby limiting how much managers can succeed in
altering the way employees feel and act. However, particular attitudes and
satisfactions at work can and do change, sometimes quickly, as events change.
Employees who are happy and productive one day can become dissatisfied
and resentful overnight as a consequence of some kind of managerial action.
Many organizations pay close attention to attitudes by conducting periodic
attitude surveys of...