Information Technology Plan
Digital technology has changed the world, and the way governments, countries and corporate entities do business in the 21st century. In this cyber world, computers and telecommunications in conjunction with Internet have revolutionized communication systems and improved access to business information and the decision-making process.
Information technology (IT) plays a key role in supporting the mission activities of HCI Inc. HCI's Information Technology plan identifies the core business processes, maps each of the major IT investments to the business processes they support, and provides a projected five-year budget and schedule for each IT program and system.
HCI's mission is to increase its exports to other countries and to become a globally know incorporation.
HCI Inc. spends approximately $23 million annually on information technology systems and services. On average, approximately 85% of the IT dollar goes toward IT infrastructure: networks, computers, software, general-purpose systems and IT support services that enable HCI employees to perform their routine daily activities.
This includes the Total Network Compatibility (TNC) Program, which is an integrated program for managing IT infrastructure across the HCI enterprise. Another 11% finances activities related to the HCI's Accounting System, and the remaining 4% will be devoted to the development, modernization and operation of HIC's two major mission-related application systems:
*Client Management System (CMS) - which assists ITA trade specialists in managing their client-related activities.
*Tariff Quick-Service Program (TQP) - a new system planned for development which will provide HCI staff and clients with direct access to tariff, tax and customs information comparable to that offered by the European Commission to European exporters as well as US and Canadian export information.
Infrastructure investments generally support all business processes, because they (1) provide the day-to-day tools for document preparation, information sharing and computation that support all program activities, and (2)...