Introduction to management

Introduction to ManagementMAN 11Assignment 2How managers can help their organisation respond to events, issues or problems relating to workforce diversity using ideas from planning and organizing.

Table of ContentsTable of Contents ………………………………………………………………………. iExecutive Summary……………………………………………………………………. ii1. INTRODUCTION………………………………………………................ 11.1 Aim ……………………………………………………………………... 11.2 Scope…………………………………………………………………… 11.3 Methodology …………………………………………………. ………..11.4 Assumptions …………………………………………………………... 11.5 Limitations …………………………………………………………….. 11.6 Background ………………………………………………................... 11.7 Plan …………………………………………………………………….. 22. DISCUSSION……………………………………………………………… 22.1 Workforce Diversity…………………………………………………… 22.2 Workforce Diversity Related Concerns…………………………….. 22.2.1 Planning……………………………………………………………….. 32.2.1.1 Strategic Management………………………………………….... 32.2.1.2 SWOT Analysis ………………………………………………….. 32.2.1.3 Implementing Strategies ………………………………………... 42.2.2 Organising…………………………………………………………….. 42.2.2.1 Contemporary Organisation Design……………………………. 52.2.2.2 Human Resource Management………………………………… 52.2.2.3 Environmental Considerations …………………………………. 73. RECCOMENDATIONS …………………………………………………. 84. REFERENCES ………………………………………………………….. 9iExecutive SummaryThe purpose of this report is to address issues or problems relating to workforce diversity using ideas from planning and organising management functions. The strategies used primarily focussed on providing equal treatment in employment and provision of services to applicants, employees and clients without regard to race, colour, national origin, sex, religion, age, disability or veteran status.

English: Figure 10: SWOT-Analysis of the organic b...

English: SWOT analysis diagram in English language...

The SWOT-landscape systematically deploys the rela...

Teleplan Service Solutions is a global provider of after sales services to the IT and telecommunications industry. It employs 130 employees in the Sydney branch. Employees and the organisation as a whole are faced with workforce diversity issues on a daily basis. Bearing in mind the organisation's multi-cultural environment where there are workers employed from various nationalities, cultures, ages as well as gender-wise. Hence, it is of great importance for the management of Teleplan to take a proactive approach to minimise or even avoid the problems that may arise, which can subsequently affect employee and organisational level performance.

Interviews were conducted with the General Manager, Human Resource Manager, Director of Operations and selected managers of departments to obtain any necessary details to understand and get a vivid picture regarding the issue. The organisation's mission statement, plans and strategies and employee code of...