Introduction to Business and Technology SUMA04 - sect M
Krispy Kreme Case
August 1, 2004
COMPANY OVERVIEW AND INDUSTRY OUTLOOK
The principal business of Krispy Kreme Doughnuts, which began in 1937, owned and franchising Krispy Kreme doughnut stores make and sell over 20 varieties of premium quality doughnuts, including the Hot Original Glazed. Each of the traditional stores is a doughnut factory with the capacity to produce from 4,000 dozen to over 10,000 dozen doughnuts daily. Consequently, each factory store (stores which contain a full doughnut-making production line) has significant fixed or semi-fixed costs, and margins and profitability are significantly impacted by doughnut production volume and sales. Their doughnut stores are versatile in that most can support multiple sales channels to more fully utilize production capacity.
SALES AND OBJECTIVES
Responses from customers indicate that Krispy Kreme's doughnuts are enjoyable and an excellent reputation has developed. Inquiries form prospective customers suggest that there is considerable demand for their product.
Krispy Kreme's marketing strategy is to aggressively enhance, promote and support the fact that their products are high quality and offer consumers a one-of-a-kind taste in this industry. Strategic insights are
1. Opening the door to International Sales in December 28, 2000 has proven a success for Krispy Kreme. Krispy Kreme currently has stores in Europe, Australia, Asia and New Mexico.
2. Krispy Kreme has expanded its market to include states other than the previously mandated southeastern states to include all but about eight of the 50 United States, including Hawaii.
3. Drive-through windows, along with discounted sales to community organizations that in turn sell our products for fundraising purposes.
4. Off-premises sales. Daily sales of fresh doughnuts on a branded, unbranded and private label basis to convenience and grocery stores and
5. Select co-branding customers. Doughnuts are sold to...