Leaving? A question all employers ask of their staff if they leave the company is, why are you leaving and what might make you stay? The manager of Company X has such questions. He wishes to find out how the current employees feel and how he can reduce the labour turnover at Company X. This report looks into all the possible reasons for high level of labour turnover, specifically the reasons at Company X and how it can be reduced.
I would like to take this opportunity to thank all the staff at Company X who helped me successfully complete my study. I would also like to thank my parents and friends for their constant support throughout this year, which has been extremely difficult for me due to some personal problems. Their constant help and support has made it possible for me to be able to complete my final year.
Table of Contents
1. INTRODUCTION 5
1.1 Aims of the Study 7
2. LITERATURE REVIEW 8
2.1 Labour Turnover 8
2.2 Labour turnover in the UK 8
2.3 Labour turnover in the retail industry 9
2.4 Costs for companies with high labour turnover 11
2.5 Ways to control turnover 14
2.6 The reasons for labour turnover 17
2.7 Labour turnover at Company X 20
4. FINDINGS 27
5. CONCLUSIONS AND RECOMMENDATIONS 39
Leaving? Why do people leave companies? Labour turnover is a serious problem for many companies across all UK industries, and is also very costly. This case study looks into the retail industry and specifically into one store, which is part of a large retail outlet group. For security reasons the company cannot be named and will therefore be referred to throughout the piece as Company X.