Link between Corporate Strategy and KMS
Submitted as assignment III for Knowledge management systems
Table of Contents
EXECUTIVE SUMMARY 3
INTENDED SCOPE TO BE COVERED 4
CORPORATE STRATEGY 4
KNOWLEDGE MANAGEMENT SYSTEMS 5
IMPORTANCE OF KMS FROM A STRATEGIC VIEW POINT ? 5
WHAT IS THE LINK BETWEEN CORPORATE STRATEGY AND KMS 6
LINK BETWEEN BUSINESS STRATEGY INTO KNOWLEDGE STRATEGY 6
LINK BETWEEN KNOWLEDGE STRATEGY AND KMS 8
CASE STUDY: ATO STRATEGIC STATEMENT AND KMS 9
BIBLIOGRAPHY AND REFERENCES 11
APPENDIX 1 13
APPENDIX 2 : WHAT KMS TO CHOOSE FOR DIFFERENT TYPES OF CORPORATE STRATEGY (CIO 2003) 14
This report essentially brings home the importance of KMS to the corporate strategy. Based on the literature review, it is clear that a relationship exists between corporate strategy, knowledge strategy and hence KMS. This link has been shown to exist using the Australian Tax Office (ATO) strategic direction example.
Thus, it is timely reminder to top managements that investments in KMS are needed and have direct appeal to the corporate strategy.
It may be that corporations need not look for justifying their KMS investments only through return on investment approach. As said in the previous paragraph, investments in KMS can have a direct relationship with the corporate strategy.
The relationship between the corporate strategy and knowledge management strategy has been discussed in the literature by Zack (1998), Jones (2003) and others. A comprehensive knowledge management strategy, includes the recommended knowledge management initiatives and knowledge management architecture (Snowden cited in Milne 2002 p.42). The KM initiative, include the systems to be developed. Knowledge Management (KM) architecture has various layers including repositories, application layer, collaborative filtering and intelligence (Tiwana 2000 p.309). From another point of view, corporate strategy itself is formulated based...