Manage Business Operations (Case Study- Improve the operation management of an online Grocery).

Essay by ThuyhangCollege, UndergraduateC+, August 2006

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TABLE OF CONTENTS

EXECUTIVE SUMMARY 3

INTRODUCTION 4

PURPOSE OF THE REPORT 4

A. BUSINESS STRATEGY 5

I. Mission Statement 5

II. Value 5

III. Environmental scanning 5

IV. Core competencies 7

B. OPERATION MANAGEMENT 8

I. COMPETITIVE PRIORITIES 8

1. Quality 8

2. Time 8

3. Flexibility 9

II. PRODUCTIVITY AND COMPETIVENESS 10

III. TECHNOLOGY DECISIONS 11

1. Information Technology (IT) 11

2. Radio frequency identification (RFID) 11

IV. DIFFERING SERVICE DESIGNS 12

High customer attention approach 12

V. SUPPLY CHAIN 15

1. Definition 15

2. Supply chain of FreshNow 15

3. Break-even analysis 16

4. The Bullwhip Effect 17

5. Vertical integration 18

6. Developing supplier relationships 20

7. How many suppliers? 20

8. Developing partnerships 21

9. Role of distribution warehouse 22

10. Current trends in supply chain management 23

VI. TOTAL QUALITY MANAGEMENT 25

1. Definition 25

2. Dimensions of Quality for FreshNow 25

VII. JUST IN TIME (JIT) SYSTEMS 27

1. Elimination of waste 27

2. Reduce or eliminate setup times: 28

3. Reduce lead times 28

4. Flexible work force: 28

5. Require supplier quality assurance and implement a zero defects quality programme 28

VIII. SCHEDULING FOR FRESHNOW 29

1. Delayed services 29

2. Scheduling employees: 29

CON CLUSION AND RECOMMENDATIONS 31

BIBLIOGRAPHY 32

EXECUTIVE SUMMARY

The following fields will be covered in this report:

Some generalisations of FreshNow company (its mission; environmental scanning; core competencies; business strategy) which will provide information about FreshNow as well as its trend in future.

FreshNow operation management which contains information about its current operation management situation and operation strategy to improve the business. Include these parts:

- FreshNow's competitive priorities

- Technology that FreshNow is applying for its systems

- How FreshNow designs its service differently

- Its supply chain

- The total quality management in FreshNow...