Management control system.
'Control Systems are a management tool. It should be helpful to all and frightening to none. Control does not mean some tyrannical, unfair, or authoritarian management tactic. Control can be defined as 'the means or methods used to keep the operation functioning smoothly and profitably for all concerned'. Managerial control refers to the sensible safeguards that management sets up to help the operation succeed.'
Behind Bars by Ray Foley
1. Drawing on contributions from others in your tutor group, compare the management control system in your organisation (or part of it) with a least one other student's organisation.
2. Evaluate the effects of your organisation's management control system on performance, employee behaviour and learning.
This report compares and considers the application and Classical and Post Modern forms of control at Pestana Hotels and Resorts and Open University Worldwide. I have used the submissions that Geoff Green provided in the Cluster B section and have also exchanged some information via the email system.
In the second part of the report I have evaluated the effects, employee behaviour and learning effects of PH&R management control system on performance.
COMPARISON PH&R AND OUW
The Open University Worldwide, according to Geoff, generally is very structured in terms of processes and systems as it provides provide high quality support for HE courses to a quarter of a million students each year. The OUW is the OU's commercial arm, and a separate limited company.
Pestana Hotels & Resorts is a virtually integrated and structured organisation, where we have Hotels, Tour Operators, Travel agents, Rent-a-car agencies and an airline.
Table 1. Comparison of management control systems
PESTANA HOTELS & RESORTSOPEN UNIVERSITY WORLDWIDE
Management control systemClassical/mechanistic
*PH&R has a hierarchical structure and strict administrative controlsClassical/mechanistic
*OUW has hierarchical structure and strict administrative controls...
... to control. If it is not appropriate, the goal-setting as a management tool could ... goal. Knowing what level of performance of the business by comparing goals is not only for measurement, but also for the ...
... contact management tool. This tool integrates with the central accounting system. The in-house support database and ACT! contact manager database do not interact. The support database also does not interact directly with inbound inventory control or ...
... risk management system which tells us to check where and how the problem arises? What is to be done to control it ... and special liquids which will cools off body. This is comparatively cheaper than the strategies mentioned above. Step 6 - PPE (Personal ...
... benchmarks for assessing and predicting competitiveness. 1.9.5 Financial Management Tools and Techniques Writing about functional level strategy, McNamee, M. (1985 ...
Methods of Increasing Productivity Utilizing Inventory Control Systems- The scope of this research paper is to discuss inventory control systems.
... and Control Systems. Dow Jones-Irwin. Hendrick, T.E, Moore, F.G. (1985). Production/Operations Management. Richard ...
... expectations. Conclusion This presentation presented the definitions of three quality management tools that are used along with others that help improve work ...
... formal settings. For example: it was during Christmas season, and the department in my work place needed a little jazz to drive customers to the department. Our manager came to everyone in the department and held a group meeting ...
... competent manager. Effective managers accept that change is continual and recognize that flexibility and adaptability are essential self-management tools. To ...