Ramal Poliklinik Sdn Bhd.*
Company's Background, Mission and Vision
Company's Strategies and Current Standing
Company's Current IT Infrastructure
Current Customer Management System and its Downsides
Current Customer Management System
Identification of Problem, the Underlying Reason and the Severity Level
Development and Implementation of the New System
System Proposed: Customer Relationship Management System
Possible Implementation Issues
Security, Ethics, End Users
Advantages and Disadvantages
PROPOSAL FOR IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM IN RAMAL POLIKLINIK SDN. BHD.*
TABLE OF CONTENT
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.
Steve Jobs, Apple
Ramal poliklinik sdn. bhd.
QUICK CONTACT INFO
Ramal Poliklinik Sdn Bhd* is located at No 21, Jalan Melur Satu, Taman Sri Ramal, Sg. Ramal, 43000 Kajang, Selangor.
Office Number: 03-87347277
Clinic Number: 03-87379515
Ramal Poliklinik Sdn.
Bhd.* (organization's name was changed as per the owner's request) is one of the pioneers in medical healthcare service in Sg. Ramal, Kajang area. Even though the family clinic started off with only one doctor and one nurse back in the Year 1991, the owner: Dr. Shamsidar bt Md Yusoff have a vision to create a one-stop healthcare institution to ease the burden of the people in the area.
In the Year 1991, the family clinic operates 24 hours and already has received three panels' agreements including PETRONAS and MPOB. Also, the medical clinic offers variety of services including X-Ray scanning, blood test, minor surgeries operation, health screening for foreign workers, medical examinations, methadone substitution therapy, circumcision, critical and normal illness examination, to name a few. The following years, the increasing number of panel companies and patients leads to the...