Managing Conflict And Disagreement
Using Effective Communication
It is not what you say, it is how you say it; it is widespread knowledge and you do not have to possess a degree or be a diplomat to understand this theory. When handling any type of conflict one can accomplish almost anything, against anyone, as long as you utilize the right words. Communication skills are measured as the most important traits when seeking a viable outcome to a group conflict, regardless of the setting in which it plays out.
"At the root of a large number of organizational problems is poor communication. Effective communication is an essential component of organizational success" (Wertheim). That being said, it is without a doubt that at the core of a great number of organizational and social problems lies a lack of communication skills. Effective communication is a necessary factor for cooperation within groups and for the success of organizations.
There are a few essential rules that you must adhere to in order for your communication and conflict resolution to yield maximum effectiveness. You must always be clear and concise, while remaining aware of cultural differences that could be present. Deem the other party as a person, who merits respect; keep in mind you are communicating with a person, not a machine. Overall, it is of the utmost importance to never call attention to a problem without presenting a resolution. It is critical to make note of and understand these rules. You have to always remain aware of the probable sources of errors, and cancel out these tendencies by making a careful effort to maintain no loss of importance or interest in your conversation.
It is also important to know that a significant amount of communicating is actually non-verbal. A majority of the meaning...