The amount of time we spend communicating is outstanding. There have been multiple studies to find the actual amount of our waking lives spent communicating, and the percentage of time we spend in each division of communication. The article, "Measurement of Time Spent Communicating," is the result of a communication study of employees of a research and development laboratory. The study was based on two techniques: direct observation, and questionnaires. How much time do people spend communicating at work? How much time do people spend using machines at work? This useful information can help to improve the amount of work done in a certain amount of time. If people spend more time communicating to get a job done, then our communication skills possibly need improvement. The talking people do is related with their work output. The same goes for machinery; if we spend more time in person-machine interaction, improving machinery would be the main advance to improving jobs.
People were observed at one instance in time in offices of one person to five people, some at supervisory levels, laboratories, hallways, and conference rooms. The observation data was divided into to groups' time spent communicating, and time spent working with equipment. These categories were subdivided in different types of communication activities, including face-to-face communication, telephone communication, reading, and writing, and different types of equipment uses, including lab equipment, office machinery, and an other category. Pre-tests showed the three trained clerks could classify the behavior of the employees reliably. Sampling moments were random and unbiased, only avoiding break times and everyone's lunch, and are correspondent to the entire working day.
The questionnaires were placed at the desks of all the people in the sampling areas, offices, and laboratories. The questionnaires were pre-tested to make sure the wording was understood,