Faith Community Hospital is facing several issues that are the result of one primary problem: the staff is lacking belief in and application of the mission statement. All levels of staff must share one common goal, regardless of their values and purposes. The common goal is to live by and execute the hospital's mission statement:
"With the foundation and commitment of our spiritual heritage and values, our mission is to promote the health and well-being of the people in the communities we serve through a comprehensive continuum of services provided in collaboration with the partners who share the same vision and values" (Let it pour).
This analysis will address the conditions the management of Faith Community Hospital are facing and the actions that must be taken to resolve the problems.
Pat, the Chief Executive Officer of the hospital expresses many concerns to his new Executive Assistant, Chris. It is obvious that these issues have been mounting for some time and Pat's concern for the hospital is great.
Three primary concerns are affecting the operations and stability of the hospital. The first concern is the lack of employee devotion to the mission statement. Pat mentions several recent occurrences to help emphasize the impact of this problem. Examples of instances include staff members initiating Do Not Resuscitate (DNR) directives with no written orders or, just the opposite, staff members failing to follow DNR directives that were already in place. These directives were ignored due to the personal beliefs of the staff members and these actions are a liability for the hospital. The second concern is the cost of operating the hospital under decreasing patient visits. The hospital is non-profit, but still must be able to pay the bills. If patient visits do not begin to rise, the hospital may face...