Table of Contents
Executive Summary 2
1. Dilemmas facing CoolJet 3
2. Report Focus 3
3. The Taco Bell Model 3
3.1 Focus - The Key Factors 4
3.2 The models within the system 4
3.2.1 Forecasting 4
3.2.2 Simulation 5
3.2.3 Optimization 5
4 Is implementation worth the effort? 6
4.1 Optimization considerations 6
4.2 Forecasting considerations 6
4.3 Simulation considerations 7
4.3.1 Job times 7
4.3.2 Planning Horizon 8
5 Potential Benefits of Implementation 9
6 Probable Challenges of Implementation 10
7 Can CoolJet utilize a Labor Management System? 11
Bibliography and References 12
CoolJet is currently experiencing problems with its check-in staff scheduling system. This report evaluates the ability of a labor management system (LMS), similar to the one described by Huerta and Swart for Taco Bell, to be implemented at Cool Jet to alleviate these scheduling issues.
After a review of the Taco Bell model , and evaluation of the what would be required to implement a similar system at CoolJet this report finds that a labor management system based on integer programming can be implemented.
The report finds that a system such as the one described requires a critical understanding of the factors which influence the industry and the company as well as strong support from the management team, from both a financial and process stance to be successful.
1 Dilemmas facing CoolJet
CoolJet is currently experiencing significant problems with its check-in staff scheduling system. The current scheduling system is allowing staff shortages to occur during peak periods, creating unwanted queues and customers missing their flights, as well as over-staffing during less hectic periods. This issue is gaining CoolJet the unwanted reputation of poor customer service.
2 Report Focus
The intent of this report is to
* Define the Labor Management System...