Operations management is the management of processes that transform inputs into goods and services that add value for the customer. The goal of operations management is to maximize efficiency while producing goods and services that effectively fulfil customer needs (Slack et al 2010). For example, the owners of a restaurant must make important decisions regarding the location, layout, and seating capacity of the restaurant, the hiring, training, and scheduling of chefs and servers, the suppliers of fresh food at the right prices, and the purchase of the right equipment. If a restaurant owner make a good operations decision, they will be able to meet their customers' needs for delicious and affordable food that is served in a pleasing atmosphere. The owners in turn will be able to charge a price that earns a profit and allows the restaurant to stay in business. The purpose of this essay is to discuss the operations in a locally owned restaurant, by examining its processes as it expanded its business and will discuss some of the challenges it faced.
It will also look at some recommendations to help the restaurant stay in business, including capacity planning, supply chain management and
2. Background of company
Best Burger Limited is a locally owned family restaurant established ten years ago in Trinidad and Tobago with the objective of providing fast food to customers quickly and of a higher quality to that of their competitors. They first set out with a common menu for all their restaurants all of which offered a simple menu structure with a choice of six set meal options. The customer also had an option of upsizing their fries and drink to either medium or large.
According to their website, using this format they were able to serve each customer their order...