There are many terms and concepts that come to mind when one thinks of organizational behavior. Organizational culture: In order for any leader to relate to their employees and succeed, they must first understand the organizations cultures and norms. Diversity: All successful organizations understand that in today's business world diversity in the workplace is good for business. Organizations must realize that we are all different and therefore have different ideas and specialties that should be respected and nurtured, so as to bring out the full potential of each and every individual. Communication: Communication is imperative not only in an organization, but also our everyday life. Effective communication is essential in any organization. Without good effective communication organizations break down and fail. Business ethics: Ethical behavior in today's world is important not only to the reputation of the company, but also to the reputation of the customers and employees. When companies and people act un-ethically everyone pays the price.
Journal of Business Ethics
Society for Business Ethics
Institute of Business EthicsChange management: Change is a part of everyday life and therefore it must be managed properly. The task of implementing change can be a long and difficult process but times, people, people's needs, environments and industries change, in order for people and organizations to survive they must also change.
Organizational behaviorOrganizational behavior is the study and application of knowledge about how people, individuals, and groups act in organizations (Clark, 2008). Organizations use this knowledge to better understand how their employees relate to each other.
Sikorsky management strives to lead by example creating a nurturing and supportive environment for our hourly employees. Upper management at Sikorsky conducts quarterly surveys to gauge how the different individuals, groups, and departments feel about the company, work environment, and other important employee matters. Management uses the information gathered to improve employee relations and overall job satisfaction.
Organizational CultureOrganizational culture is a set of understandings or meanings shared by a group of people that are largely tacit among members and are clearly relevant and distinctive to the particular group which are also passed on to new members (Air University, 2008).
DiversityThe concept of diversity encompasses acceptance and respect. It means understanding that each individual is unique, and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies (Summer Diversity, 1999)Sikorsky Aircraft prides itself on its values. We believe that the ideas and cultural diversity of each and every employee should be respected. We find that when Sikorsky employees work together and respect one another, it promotes not only increased productivity but also teamwork.
CommunicationCommunication is the exchange and flow of information and ideas from one person to another. It involves a sender transmitting an idea to a receiver. Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit (Clark, 2008).
Communication breakdown is one of the biggest problems facing any large organization. At Sikorsky Aircraft we are open twenty four hours a day so communication between all three shifts is very important. If information is not communicated effectively between the shift supervisors then quality, schedules and customer satisfaction could be compromised.
Business EthicsBusiness ethics is the behavior that a business adheres to in its daily dealings with the world. The ethics of a particular business can be diverse. They apply not only to how the business interacts with the world at large, but also to their one-on-one dealings with a single customer (Crystal, 2008).
Sikorsky Aircraft is a subsidiary of United Technologies Corporation (UTC); all UTC companies must adhere to high ethical and moral standards. United Technologies and Sikorsky operate throughout the world and therefore must operate not only to their ethical standards, but also to the ethical standards of the host countries that they operate in.
Change ManagementChange management is that the term refers to the task of managing change. Managing change is itself a term that has at least two meanings. One meaning of managing refers to the making of changes in a planned and managed or systemic fashion. The second definition of change management is "an area of professional practice" (Nickols, 2006).
ConclusionThe terminology and concepts discussed in this paper organizational behavior, organizational culture, diversity, communication, business ethics and change management are all essential terms and concepts that management at all levels must understand and utilize in order to be successful. Businesses and employers need to understand these concepts and understand that their employees and customers are their most important asset, without the both of them there would be no business.
ReferencesClark, D. R. (2008), The Art and Science of Leadership. Retrieved July 14, 2008 from http://nwlink.com/~donclark/leader/leadob.htmlAir University (2008). Air War College Gateway to the Internet. Retrieved July 14, 2008 from http://www.au.af.mil/au/awc/awcgate/ndu/strat-ldr-dm/pt4ch16.htmlSummer Diversity Internships and Objectives (1999), Definition of Diversity. Retrieved July 14, 2008 from http://gladstone.uoregon.edu/~asuomca/diversityinit/definition.htmlCrystal, G. (2008). WiseGeek. What is Business Ethics. Retrieved July 14, 2008 from http://www.wisegeek.com/what-is-business-ethics.htmNickols, F. (2006). Distance Consulting. Change Management 101: A Primer. Retrieved July 14, 2008 from http://home.att.net/~nickols/change.htm