Organizational Change-Walgreen's

Essay by rynkellyUniversity, Bachelor'sA-, February 2009

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Organizational Change- Walgreens

Kelly Bruton

University of Phoenix Online

Organizational Psychology


Mary Farmer

February 8, 2009




Organizational change occurs when an organization changes its vision and strategy to drive success. Major change takes place to keep up with the technological advances of an ever-growing technologically based environment. Such change can add or delete a major section or practice, or wants to change the very nature by which it operates. It also occurs when an organization evolves through various life cycles, just like people must successfully evolve through life cycles (McNamara, 1997-2008). This paper will discuss the company Walgreens, which has undergone changes over periods of time moving from a traditional organization to a transformational organization. This paper will discuss some of the changes that have been made, the impact to the company's customers, and local communities, the skills workers and management needed to undergo to accommodate the changes, and finally the support systems in place to assure the changes are successfully implemented.


Walgreens was founded by Charles R. Walgreen in 1901 when it opened its first store. Initially opened up as a drugstore, Charles R. Walgreen realized that the store had more to offer than pharmaceutical drugs, but convenience as well. Over the course of the years, Walgreens had several milestones leading the industry in innovation. One example of such a milestone is in 1968, when Walgreens put its prescriptions into child-resistant containers, long before it was required by law (Walgreens, 2009). Another example is in 1981, when Walgreens installed the first Intercom computers in five stores located in Des Moines, Iowa. This was the initial step toward making Walgreens the first drugstore chain to connect all its pharmacy departments via satellite...