Organizational Culture refers to the values, beliefs and customs of an organization. The concept of organizational culture has gained wide acceptance as a way to understand human systems. Having a strong culture allows an organization to operate with their sight on the future that should be supported by well developed and well communicated beliefs and values. In every organizational culture there are easily recognizable aspects such as diversity, communication practices, observable organizational policies, conflict management, ethical standards, behaviors, strategies, objectives, instructions, policies, and feedback are some of the aspects that might have influence.
Diversity in the workplace has been recognized as an employment equity issue. The idea of culture in a workplace begins with the diversity of employees, managers and owners in the area. According to Church (1995) 'diversity issues can have adverse effects on the behavior and performance of work group members if allowed to remain unacknowledged and unresolved."
(p. 16) Now, however, diversity in the workplace is being recognized as a benefit that will contribute to an organization's bottom line. Increased employee and customer satisfaction end up as increased productivity, all of which are measurable outcomes. Diversity goes beyond employment equity to nurturing an environment that values the differences and maximizes the potential of all employees, one that stimulates employee creativity and innovativeness. Understanding the ideas behind diversity is one that provides everyone in the work force with the capability to move towards growth and acceptance within the internal environment. By understanding organizational diversity and beginning to make it a major part of the company, there is the capacity to not only change the viewpoints, but also to create new trends towards better work ethic through the standards of diverse thought.
In any line of business, effective communication is essential. Effective communication skills are at the foundation of...