This paper will examine three types of organizations: service, manufacturing and non-profit organizations. The most innovative organization in the service sector found was 1-800-got-junk, manufacturing sector was Nike Inc. and Apple Inc. and non-profit organization was Sick Kids. The impact on strategy, process, product, and/or services within each type of organization will also be discussed in this paper.
1-800-got-junk1-800-got junk is an organization that provides the service of picking up any type of trash (non hazardous) from a residence or a business. Brian Scudamore in Vancouver found the organization in 1989. Since 1989, this junk removal company is now one of the biggest junk removal company employing more than 300 employees in Canada, Australia, and United States.
In 1989, Brian came up with an idea of picking up trash when the job market in Vancouver was tight. Brian named his company first as "The Rubbish Boys" and started with one pick up truck.
After three consecutive seasons (summers), Brian planned to take the organization one step further by making it fulltime available throughout the year. Then the company was named as 1-800-got-junk (1-800-got-junk, 2008, p. 1). The strategy behind the operation of this organization was to remove the junk and cleaning up the place as well. The customers were impressed with this service and called back again and again for the service.
The 1-800-got-junk is a franchise-based business with one call centre throughout the North America. This call centre is located in Vancouver. All the calls to 1-800-got-junk are attended at the head office in Vancouver and then forwarded to the franchisee owners in the respective areas. The franchisees then act upon the information and pick up the trash from the provided location. This whole process makes easier for a customer in any city or province by dialing one toll...