The Top Gym has the potential to excel in all categories of service. Between 11:00am and 1:00pm, however, the trainer on duty cannot serve the bar customers and spot the others members promptly enough. By implementing a few strategies, the trainers will be able to better the clients even during those busiest hours.
- Hang posters encouraging teamwork and experienced ones to help newer ones.
- Formally introduce newcomers to the regulars to foster partnerships.
- Post a chart the members willing and able to provide spots.
Table of Contents
Definition of problem3
Potential Hazards and their effects on the business3
The Importance of Timing4
Top Gym and its management are proud to run the largest and best-equipped gym in Chateauguay. Employees assist and motivate clients in a professional and encouraging manner. New and long-time clients can agree that the trainers are well experienced and offer high quality advice and training for all levels of fitness.
Another strength at Top Gym is the service at the bar. The trainers serve those customers efficiently while going back and forth to spot clients still exercising.
Some clients have noticed, however, that the trainer on duty is having trouble balancing his duties between 11:00 am and 1:00 pm. During these peek hours, clients crowd the gym therefore raising the demand for the one trainer available to the point where he cannot run the bar and spot the clients promptly enough. How could the clients be spotted and others served at the bar promptly enough during those hours without another trainer?
The need for spots cannot be ignored. If clients are not spotted, they can injure themselves severely with the heavy bars and weights. Heavy lifters can even kill themselves if they fail...