Problem Solution: InterClean, Inc.

Essay by mikevanUniversity, Master'sB+, May 2009

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Problem Solution: InterClean, Inc.

Anita Clark

University of Phoenix


Problem Solution: InterClean, Inc.

When forming an organization, the Chief Executive Officer is tasked with the liability of designing a solid organizational structure that encompasses the skills and talents of all employees. Equally, InterClean, Inc. has revealed the significance of creating an organizational structure that meets internal and external needs of their customers in the industrial cleaning and sanitation industry. While InterClean faces many issues within their organization, the most five relevant issues are organizational communication, training and development, emotional intelligence, job withdrawal and Occupational Safety and Health Administration (OHSA) as identified collectively by Team A. The following paper proposes a solution to assist InterClean toward the development of an effective training strategy that aligns with the new organizational structure to meet market demand. To carry out this mission, the nine-step decision model such as situation analysis, problem statement, end-state vision, alternative solutions, risk assessment and mitigation, optimal solution, implementation plan for optimal solution and evaluation of results.

Situation Analysis

Issue and Opportunity Identification

The employees of InterClean, Incorporated are distressed by the ineffective communication amongst senior level management and non-management employees with regard to the projected changes. For example, employee one stated , "I overheard Jim in Marketing Support say that if InterClean wants to sell sanitation services to hotels and convention centers, all the staff will higher sales quotas each month and rumor has it there will be a lot of new hires" (University of Phoenix, 2005, p. 6). If open and honest communication were existing at all times amongst InterClean management and employees, CEO, David Spencer will be able to unleash the new vision with "cooperation and teamwork" that exudes effective communication...